Terms & Conditions | Kings Of Chaos

Returns & Exchanges

We accept returns and exchanges for any reason within 30 days of receipt, as long as the items are in their original shipped state.

Apparel must be CLEAN, unworn, and unwashed. If the item is dirty, has a foul odor, or has pet hair on it, we will NOT process a refund or exchange.
Media items; i.e. CDs, vinyls, DVDs, etc., must be factory sealed and undamaged. If your media has been returned opened, dented, or broken, we CANNOT process a refund or exchange.
Refunds and exchanges will be processed for any DEFECTIVE items. This includes apparel that arrives with holes or torn seams, vinyls that do not play properly, etc.

If you have a defective item, please contact us at info@kingsofchaos.shop, as we resolve these issues personally and on a case-by-case basis. We are here to ensure you have a positive experience with the entire process! Please note that customers are personally responsible for cost of return shipping on ALL returns and exchanges. We must receive the return/exchange merchandise before any refunds are processed, or exchanged items are shipped back out to you. For orders being returned for a refund, you will NOT be refunded the shipping costs!

Please safely and securely pack the merchandise you wish to exchange/refund securely and send the package to the following address: RockU! Returns 72 S. Main St, Miamisburg, OH 45342

Contact us info@kingsofchaos.shop to determine the availability of your desired item before sending the exchange! Please note that low-stock items may sell-out before we receive your exchange. We will however hold the item for you if you specify the item/size in your initial email for a certain amount of time so they are available for your exchange. Please include a note (or your original packing slip/invoice) telling us: 

Your order number 
Your name and contact information
Reason for return/exchange
If exchanging what item/size you would like instead

Exchanged items, unless required by USPS, will be shipped back out using First Class mail or Media mail, even if your original order was shipped Priority.

Damaged

If you have a damaged or defective item, please contact us via email at shop@portmerch.com with a photo of the damage and your order number. We’ll take care of you!

Incorrect Item

We want to make you happy and don’t like to disappoint. Please contact us via email at info@kingsofchaos.shop about the problem. If the error was made by us, all costs involved with getting you the correct item will be on us.

Wrong Shipping Address

If you made a shipping address error please email us ASAP. Orders generally ship within 1-2 business days and once an order has been processed we are unable to update the address. If your package ships and the address you provided us with is inaccurate, we will have to wait for the package to be returned to us. Once we receive it, the items in your order will be refunded. We unfortunately cannot refund shipping on these orders. We will email you to let you know your package was returned, and you can place another order with the corrected address.

Delivered But Can't Find It

If your order is marked as “Delivered” but you don’t see it, please check with your local post office (not the USPS hotline)/customs office, or leasing office/mailroom if applicable. Some USPS delivery vans are equipped with GPS that will prematurely mark a package as delivered, even though it may not show up for another day or two. Unfortunately, if your item is marked as “Delivered” and you are unable to locate it, we are unable to refund your order or replace the merchandise in your order. Please contact the postal service either via telephone or online in order to file a claim. Priority shipping comes insured, and the postal service is liable for misdelivered or stolen packages in most cases.

RockU! is not liable for merchandise that has been misdelivered or stolen from the property. Once a package leaves our facility, we only have the Tracking information that customers are also provided. If it is marked as “Delivered,” it is assumed that the customer has received their merchandise. Please refer to the information above. Sometimes a package is marked as “Delivered” with the note below it stating “Delivered, To Original Sender.” This means that your package was forwarded back to our facility. This could be due to a mistake in your address, a failed delivery attempt, or an issue with customs if it is an international package. If this occurs, we will refund the items in your order, but NOT the shipping cost. You will receive an email informing you that your order items are being refunded. If you have any further questions on this matter, please reach out to us via email at info@kingsofchaos.shop.

PRIVACY POLICY

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Way We Use Information

We use the information you provide about yourself or someone else when placing an order only to complete that order. We do not share or sell this information with outside parties except to the extent necessary to complete that order.

We use the information you provide when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses used for shipping may be used for marketing communications from RockU! or affiliated partner companies but are not shared or sold to outside parties.

Your email address and or phone number may be shared with the artist. You may receive occasional emails directly from the artist with news, announcements, and tour information. Finally, we never use, share or sell the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

You may opt-out of any of these emails at any time.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We protect the integrity of our customers' credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. At no point is your credit card data stored on our site via a database or any other method. We are not liable for any hacking of, or stealing of information from outside our system.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 993-247-2999 or send us an email at info@kingsofchaos.shop.